Affinity Federal Credit Union
Client Review on Affinity Federal Credit Union
Feedback:
For the most part, Affinity is helpful to those who do banking away from a nearby branch, but their customer service skills are definitely lacking. Their after hours phone service center is horrendous. Whenever I speak to an after-hours representative, they tend to not concentrate on things I am telling them, make clerical mistakes on my account. One after-hours representative told me that I had several hundred dollars in my account. I double checked my account, and sure enough, it wasn't there. I later called during normal business hours to speak to a manager in order to address the issue, and the manager's attitude was basically "it is what it is". And when I do call during normal business hours, representatives try to push the "online banking" option. Well, what if I don't want to do online banking? What if I'm away from a computer? Just shut up and do your job! Most other banks have fully qualified people on the clock 24 hours a day, but not Affinity. Why should I stay with Affinity?
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