Affinity Federal Credit Union
Client Review on Affinity Federal Credit Union
Feedback:
I was very disappoined with the customer service I received regarding an issue with my savings account. I had to make several phone calls in order to speak with someone who could address my problem because the reps were not able to provide me with accurate information to resolve the issue (i.e. one customer service rep told me that I could not transfer funds from a savings account despite the fact that I transferred funds a week prior). Additionally, the tone and manner in which I was spoken to was condescending and unprofessional. My issue still has not been resolved, my funds are not accessible, and I now have to make a trip to one of the physical locations in an attempt to get the problem resolved. I have been a member for at least five years, but now plan to close my account once everything is cleared up.
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