American Express Company
Client Reviews on American Express Company
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Wow. While reading the reviews, I am not the only one who has had a bad experience with their customer service. I agree with everyone else on here, the customer service sucks and its sad that this bank might not last because of it.
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Avoid Marriott Bonvoy Brilliant American Express Card; Travel insurance is not covered as they've promised!
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I am having the hardest time with their Customer Service. They are not willing to help in any way and are not listening to my complaints. It's my first Amex card and it is becoming a nightmare. How do I speak with someone that has any authority to help?
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Bluebird has been holding $5 of mine for 7 years and wont close the account or stop sending me e-mails.
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American Express has recently changed who they outsource their customer service to, as well as their customer service policies, and Amex has gone from providing superior customer service to providing horrid customer service. Whenever I disputed a charge in the past, I knew Amex always had my back and would remove the charge. The new folks handling such issues simply remove the charge and add it back at a later date "after they have completed their investigation" and provide zero reason to the customer for the rebilling. I absolutely hate Amex at this point after having multiple bad experiences with their customer service team. In the past the outfit they outsourced to was in the UK and now Amex is using an outfit in India. Absolutely horrible. I'll be using my Visa from now on... and given the amount of money I charge per month on Amex, well big mistake Amex... big mistake. I have several colleagues who've had similar experiences and canceled their Amex cards after being members for decades like me. Watch as Amex stock plummets.
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Exceptional institution, incredible people.
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They outsource roadside assistance for card holders to dialog direct I know I work there and employees are taking security chips that access American express card holder info home and when they quit and neither company is doing anything about it i would be worried if I had a American express card thank God I don't
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This company is a joke. They do nothing to protect their customers. They steal from. I have been fighting with them for two months so far and good lord none of the agents are helpful at all. They give you no information what so ever and this review team can't be contacted which I believe is a lie. And also if your card ever becomes stolen and you report it online they don't lock it until you call which really defeats the purpose of even having online service. At least make a disclosure or something. I will never use this company again. And I will be filing a law suit against this company due to their negligence.
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Extremely long hold times, zero customer loyalty, and poor credit card rewards
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