Andy's Auto ServiceSales
Client Review on Andy's Auto ServiceSales
Feedback:
Customer service goes a long way. Upon arriving for my scheduled service, I had asked a very simple request/suggestion to make the process easier and was bluntly told "we're not doing it." I asked why and was returned with "we're not doing it." After a few attempts of explaining why it should be done and would make it a whole lot easier for little to no effort, the representative began getting an attitude while I stayed calm and asked a few more times why and explained reasoning and still just got an angry "we're not doing it." with still no reasoning behind the anger or as to why they wouldn't do it, I decided to buy the part from them (even with their hiked up price for having them order it) and go to a different certified local shop. At which they asked me questions as to what I would like done and actually listened to me before saying anything, and said it wouldn't be a problem, and in the end had it done the same day and came back to me to tell me it was a good suggestion that I had as it would prevent future issues and made the process a lot easier.
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