Arizona Central Credit Union, Inc.
Client Reviews on Arizona Central Credit Union, Inc.
Feedback:
They forgot to order my credit card, then when they rush ordered me one, they promised it would be there by a certain day and it wasn't. Then when i got the new card, it didn't work!! I was promised a call from the AVP of card services to discuss their terrible service - she never called, emailed, anything!! They even stated they would put a note on my account so my card wouldn't be blocked when traveling, but i got a call saying there was a hold on my account because i used my credit card in a place unfamiliar. I tried calling to make sure my card wasn't blocked and when i did, the representatives that answered stated they were unaffiliated with ACCU! I tried using mobile banking and got locked out, the updated password they sent me didn't work and now i have to wait until business hours to get everything handled. Of course, they decided to close on weekends to save money but that's when I seem to always need them. Worst Credit Union. The only good think is my credit card APR. I'm writing a letter next.
Feedback:
Constantly had money taken from my account for random fees. Would always have to call and get it reimbursed, then shortly after same deduction would occur.
Feedback:
I come in about once a month to deposit money and create cashiers checks. The staff and friendly and through and make sure I have everything I need before I go. I highly recommend this establishment.
Feedback:
High interest rates and no desire to work with you if you find yourself in financial trouble. They will sick their debt collectors on you as soon as possible and even try to hurt you family members credit (tried to put my loan on my father's credit even though he wasn't a member or on the loan). The worst financial institution I have dealt with over the last 20 years of financial experience.
Feedback:
ATM is either flat out not working, not accepting deposits or as I just discovered will accept your deposit but the transaction would just cancel. Nothing wrong with the check or the process, just flat out cancelled at the end. This is pretty annoying as someone who works odd hours and gets paid right before the weekend. Also, I don't think I've ever been able to set up mobile deposit on my app. Never been given the opportunity.
Feedback:
Every single time I need to use the atm it is not working...every single time. Even when it was working....the one time....I still had to go inside to deposit a check that was signed and in perfect shape. Such a pain.
Feedback:
Awful experience, one lady went on lunch in the middle of helping us and the other teller was extremely rude and refused to help us at all
Feedback:
slightly better than a bank. ATM sometimes works. online bill pay and mobile app for me were issues as they needed to link my phone number, somehow i am supposed to instinctively know they didnt link my number to it. I paid $12 in service fees last month on my free account, $2 so far this monthI went here to escape nonsense at another credit union, all i got was more nonsense and get to pay more for itedit: before leaving the above review i called and tried to discuss the issues, any concerns voiced were disregarded. at no time did it feel any better than dealing with a bank, i get better service for Amex card than i did with this credit union.
Feedback:
Every time I come to this bank to withdraw money, the atm machine is down. The other bank is total opposite but has never disappointed.
Feedback:
Most friendly and helpful employees from tellers to mgr ! Have banked here for 20 years , had multiple car and other lines of credit and any issues are always handled immediately and with the highest level of professionalism I have ever seen !
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