Arizona Federal Credit Union - Surprise
Client Reviews on Arizona Federal Credit Union - Surprise
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Thanks to this Branch and Arizona Federal Credit Union in general, I will be trying everything I can to remove my loan from them and go elsewhere. Their customer service on the weekend sucks. I called to ask if this branch was open on Saturday, and was told yes. Well guess what, hard no. They say well use the Co-op to pay online. My CUwest has been trying for a month to get my accounts linked, not working. Now my truck loan will be late. Cut rate credit union, and it was not worth saving .05% interest using them.Hopefully Credit Union West takes the loan for me, and I can stay at my home Credit Union. Do yourself a favor and avoid Arizona Federal.
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Service is usually good, but what's with not being open on Saturdays?
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This bank is pathetic and it's employes! I had bank teller #1968 who resembled a pig.which I'm sure she was praying the check I was cashing was fraud ! Jokes on them! I don't need to go around writhing myself fraudulent checks ! I make more in a day then she makes all week!!!! Now I see why the parking lot is empty ! Pathetic customer service !!!!!!
Feedback:
Edit: Please open your drive through. This is just one more annoyance. Why do you insist on denying Surprise customers the convenience afforded to other cities?You open a branch in an outlying city to make it more convenient for your customers who live there, but close it on Saturdays. For those who work a typical schedule this is the one day a week we will likely use it. With this and the poor way you handle potential card fraud you are an annoying credit union to do business with.
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I have been a member of AZFCU for ten years.
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This is the WORST financial institution location I've EVER encountered! They have horrific customer service. They are rude. And they are very stupid in that they don't know how to apply common sense and logic to a situation. They don't appreciate their customers at all. They are always "misquoting" fees, misrepresenting their products and services, lying to their customers and members, refusing to help or assist, and find ways to wiggle out of doing the very services they claim to offer. Often, the employees are busy stroking their ego instead of being kind to their customers. They will make you wait, even when there is NO ONE else there or in the drive through! They belittle and berate the customer all in the name of showing that they have power over you and your money. Many times I’ve been inside the lobby and found their behavior mean, hurtful, and extremely resentful. They are constantly hitting you with fees that most other institutions do not. They think nothing about inconveniencing you by causing delays that last for days and/or sending you 30 miles out of your way to another branch because they're too lazy to provide the services offered. You are MUCH better off conducting ALL your financial business with ANYONE else. I also find it interesting that when I went to other financial institutions in the area, I was told that they have heard of these same complaints by many others. I'd stay away from this place!Oh and “AFCU Owner” who always replies to these negative reviews and says “oh, we’ll be in touch to get more information” to act and seem as if you would do anything to correct the issues. You’re full of BS. And frankly, the behavior and actions of your employees at that branch was SO TERRIBLE, RACISTS, and completely INEXCUSABLE the last time I was there, NO amount of apologies or discussion would EVER make up for that experience!!! That’s why I closed all of my accounts and took my business elsewhere! I will continue to tell people at EVERY opportunity of the disgrace to banking you are and how awful and completely disrespectful you treat people for as long as I live within the reach of your awful institution’s access to the public!
Feedback:
Service is exceptional. Been with AZFCU for 12 years.
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