Auto Loan Acceptance Corporation
Client Review on Auto Loan Acceptance Corporation
Feedback:
Had a mishap with my finances, and they didn't receive my first payment. (Since it takes them 3 or 4 days for some reason to collect payment.. )I've got other bills that come out of my account too. I received a phone call yesterday from a gentleman who works there and explained to me that I need to make a payment because it didn't go through with my bank. I explained to him that unfortunately I no longer had the finances to make the payment, that I get paid on the 30th and could make both payments at once and he said he would make a note and they will be waiting for my payment I was extremely thankful and went on with my day. Well, today I received a phone call from a different person, and when I explain the situation to her she says "there is nothing recorded from that conversation". I was then put on hold, only for her to come back and say that they can not do that for me. I asked if there was a call log of people who call customers about situations like this and she said they do, but she doesn't see anything regarding someone calling me. Then said "even if we did, we still couldn't do it because it's against policy" I dont care if it is or not, if you have staff telling people its allowed to set payments up like that, then as an Corporation you have to honor that, not change it up. Well, I've got the call log from the last phone call, and being told you dont have that on record makes this Corporation seem sneaky as hell. You might want to make sure that your staff is properly trained in your field of work. I've got many more payments to go, and shut off the auto payment option so this never happens again. I hope my experience with this Corporation improves greatly, because I am extremely angry about this whole situation.
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