Avant-Garde Marketing Solutions, Inc.
Client Review on Avant-Garde Marketing Solutions, Inc.
Feedback:
I just had a great experience with AGMS customer service. Josh Hogan who is the Technical Operations Manager of AGMS answered my call; I had a problem logging in to my Gateway account and he immediately was able to discern the problem and more to the point, resolve it quickly and efficiently. Without my going into detail about the problem, suffice to say he was patient and knowledgeable and was able to get everything working again in short order. Josh went far above and beyond my expectations for a "normal" customer rep, let alone an Operations Manager--surely my type of problem would have been dealt with at the lowest level of customer service reps in any other company! It has been my experience that most customer service personnel are not willing to research or delve into unusual situations that can't be solved "from a script"--dealing with Josh was the exact opposite. He figured out the problem in no time at all and solved it with my being on hold for a very short (amazingly so!) time. He never made me feel as if I had done something wrong or stupid or caused the problem myself. In short--he seemed genuinely happy to be able to work on the issue and help out an AGMS customer. You just don't get good customer service like this every day. There are not enough words to thank Josh and commend him for his help; AGMS is lucky to have him and I am lucky to be an AGMS merchant.
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