Client Review on Bank of Hawaii Kona Branch

Feedback:

My experience with Bank of Hawaii in Kailua-Kona at the Target location just now was terrible. Granted, it's more about the people than the institution... I guess. It was so opposite from the way my bank (Simple Bank) treats me, I was in total shock. They told me to provide documentation to complete a transaction, which I did. Then they went back on their word and reneged, saying the exact documentation they had requested from me was insufficient to complete the transaction. I ended up waiting around 40 minutes only to be told they couldn't help me, after they said they could. It was the manager in charge at the time. She is everything that is wrong with the banking industry. Also, it's ironic they call themselves "Bank of Hawaii" because there was NO Aloha in the room. Pray for the wicked.

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