Client Review on BCU
Feedback:
Tried to do the responsible thing and make sure my car is being paid on time just to get screwed over by them. They withdrew 2 accounts for the car payment instead of 1 as I had called and spoken to someone to make sure they were not going to withdraw my old bank causing me to go negative. Called spoke to someone else and nothing was resolved and it was my fault. After almost 2 weeks of calling and emailing I got an answer that they would return the car payment but they still had to check into paying for the fees that they caused for me to get charged. Was told that she had to review it because they did not charge those fees themselves. During this whole ordeal I was told that my automatic payment for the old account had been canceled just to find out after calling to verify I received accurate information well guess what? Its still active! Im trying to make sure my car payment is not late and they can bot do their job right! Do not get a car loan with them!!! I even asked if I was able to pay more into the car and I was told that I wasn’t??? Why not?? Oh so you can get more interest money out of me??? Honestly people look into different options before getting in anything with BCU!
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