Bellwether Community Credit Union
Client Reviews on Bellwether Community Credit Union
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Watched a video on youtube and found certain unprofessional, condescending ppl work here. Who asks a concerned customer to leave your establishment? Who does that? Barbara should be retrained! Also hire more compassionate, approachable, and employees who are willing to listen to customer complaints, instead of triggered employees. I'm not the only one who thinks this either. You should watch the video and possibly use the video as a training tool. Many bad reviews, must be a reason why!!!
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Best bank I have ever dealt with...opening doors, friendly smiles, easy in and out...
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I, like the person who commented about the rolled change, brought my change in last week to exchange for cash. However, my change was loose and I was anticipating using the coin counter. Now, keep in mind, I am a member for this Credit Union and have an account. I tell the greeter (not the usual greeter) that I would like to use the coin counter to exchange my money for cash. She rudely snaps and tells me there is a %5 charge. I can see if there is a charge for non-members, but I am a member here. If you go here looking to exchange coins for cash, anticipate this fee even if you are a member.
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I usually have a good experience here however today was different. I went in with rolled coins that I took the time and effort to count and roll myself. Remind you these coins are also US currency. When I got to the desk the lady rudely stops me and says we dont accept loose change you have to use our coin machine over there. Right here I walked out of the building. First of all it wasnt loose it was rolled and I took the time out of my day to be generous enough not to slap a fat bag of change on your desk. Secondly what kind of scam is it that I walk in with my hard earned money that I earned and I saved and you try to take a percentage out of it. I understand if it really was loose change, but it wasnt. The only thing making this rating a 3 star instead of a 1 or 2 is the lady that greets me in is always extremely friendly. And the only thing making this not a 5 star review is the experience I had today.
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Horrible customer service with poor communication.
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Horrible after hours help...can't reset without talking to a 9-5 person..just not user friendly. I guess I have to wait to bank whnw it convenient for them.. awful service
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Bad credit union, laughably awful customer service. Would not recommend.
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Great credit union!
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Andrea at the BCCU customer service line was super helpful with my challenge. Came up with some good suggestions and a clear way to resolve the issue.Technology may be great in lots of ways, but it's not always simple. Thanks, Andrea! I'm glad to be a BCCU member.
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I called in effort to recieve information on an old account. The lady was incredibly rude and told me nothing but I cost them money so I shouldnt be recieving information and continued to be rude as I was trying to recieve what I needed to pay my debt and try to make it right. After the interaction with said lady I will never again be allowing any loans through them, I may have made a mistake but you have no right to berraid me as I try to do the right thing. Incredibly upset with how I was spoken to and treated.
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