Better Business Bureau Serving Delaware
Client Review on Better Business Bureau Serving Delaware
Feedback:
Car Max, I thought I was getting a good deal, people were great in the sales dept, service dept was another story, I have had the same reoccurring problem with my 2009 Pontiac Torrent, I am continuously taking it in for the same problem and they want to charge me for a diagnostic test and I also paid to have the extended warranty I did everything I could to prevent issues, I have been unable to get any person to take this as serious as it is, I have been there many times and I keep getting the run around the car has been losing oil, my light keeps coming on the front panel, lets see tracking light on, they reset it, brake light keeps coming on, why would I need brake fluids when I get oil changes don't they check that? After 3000 miles I have no oil in my car not once not twice but continuously and they tell me that is normal, I have had many vehicles and none ran out of oil in 3000 miles but no problem hit the reset button and give it back to me again, eventually yes issues will arise eventually that brake light will be accurate because I will need brakes but what about the other times I brought it in and they were fine, still nothing is wrong with the car, now I have to make a decision because of no help I even recommended Car Max to a friend never again I will do the opposite, not to mention the fact that corporate called my dealer and I told the dealer I was dissatisfied with his answer and was going back to corporate and he told me go ahead they will only send you back to me, wow no help at Car Max stay away in my opinion
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