Bransom Retail Systems Ltd
Client Review on Bransom Retail Systems Ltd
Feedback:
Worst company ever dealt with. Website promises so much function but very opaque. When asked to show how to use features you find out everything is an extra. The weak sales people are scared to show how much it really costs when signing you up. They never actually let your have a live demo or not us at least. You are promised the world and an autocratic owner stops all help unless you pay. Nothing is ever their fault and when you finally leave the owner won't let you export your data to excel despite a greyed out button and your 100% knowledge it is possible, having had their staff do it before, without a final blackmail payment which we refused. Then they turn off the FTP communications on a system you bought for £48000 plus all the features on the website you paid for, as an extra, rendering what you own useless. Only a legal threat and leverage from outside forces made them re-instate communications allowing us to slowly migrate to much cheaper but much much better system. The staff, in fairness, would dial in out of hours unpaid to help fix our failing system as they were prevented from doing so by the owner. At one point we couldn't use the system for 2 months as the FTP they sold us wasn't working and they blamed our perfectly working 50mb Broadband. Unbelievable. Have never felt less cared for and the only way i can explain how we felt was utter contempt from the very arrogant owners. Be warned and do your research. That was our experience anyway.
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