Client Reviews on Brookdale Senior Living, Inc.

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From the very first phone when I called in a moment of true unexpected family crisis to the unfortunate happenstance where we no longer needed their services, I must share with you that I have never ever been treated with so much genuine compassion, care and concern as I have by Brookdale Harrisburg under their great leader Excutive Director Patty Jacobs. Death and dying from dementia is not easy. There’s no instruction book issued when the diagnosis comes. This is my father. My hero. My role model. But the closest thing I have found to this instruction book was this care team at Brookdale. Mind you, I called them New Year’s Eve in the mid morning in haste. Their intake person Precisilla Mitchell told me to come right over. I was overwhelmed by the suddenness of this all and trying to compartmentalize emotion to get to action: settled and done so I could sprint off to the next of a thousand things I had to do. She aided me through all of the necessities to get him placed ASAP due to his massive change in condition. We had the contract signed and bed secured thanks to Diana in the business department, Precilla and Patty very, very quickly. They were able to send their Intake nurse of their really amazing memory care unit Stacy to assess and interview my mother (and as much as possible my dad) that very early afternoon. We took a tour and had great positive contact with the staff including several of the nurses. The residents were all very clean and bright. Unlike my stereotypical thought of a “nursing home” was not a “place of death” but of life. Music. Art. Smiles on the residents and staff. Very very clean. It smelled like any other house that would be in my neighborhood: normal. They gave us crucial insight into how to best balance my father’s right to know, his mental state and how to avoid a potentially ugly situation when the change of his address was imminent. We were granted unfettered access to his room to set it up in advance to meet his comfort and his taste. The staff had clearly done their homework on my dad based upon the information they got during the intake process plus a great book of life that they supplied and we filled out. The staff and several of the nurses at the memory care unit knew a lot of details about him before he even moved in. The private room was quite big with a no barrier (walk in shower), 2 closets with plenty of space for a King sized bed, furniture like a 5 drawer dresser, a book shelf and a large TV with TV stand and even a cozy Lazy Boy chair. It was safe. It was secure to prevent wandering. This review is long. And I can go on and on and on. I don’t write reviews generally. It’s not my way. Plus I reserve reviews for services that are beyond belief. I especially don’t write long reviews. But if I make this place sound too good to be true, it kinda is. Doing business and trusting them with my one and only dad was the smartest and best decision we have made during this dying process. So I know you want to do due diligence and read and Google as much as possible, but I’m telling you now (and you can thank me later) stop. Use your valuable time in another fruitful direction. Stop searching because you must call them right now. You will not be disappointed.