CashStar, Inc.
Client Review on CashStar, Inc.
Feedback:
Ok, so I had wanted to order an Ikea gift card for a Christmas gift. After looking everywhere, I checked my options online and was directed to the third party, Cash Star. I didn't think twice about ordering, thinking that I would certainly have it by Christmas. I placed the order on Dec. 12, 2017 and was told via email that I would hear in 1-3 business days about status/shipping. 1 week went by and nothing. Monday, Dec. 18, I made a call and got a customer service rep. She told me that the gift card had not been shipped. Needless to say, I was not happy. I had to think what my options were then, so I told her that I would call back. 3 calls of leaving voicemails and waiting for a return call (which never happened). 3 emails to customer support and no return email. By now I have had it. Today, Dec. 20, I called again and got someone. I was told again that the gift card had not been processed nor shipped......8 days after the order. I demanded that they cancel the order and refund my money, but I was told that they don't handle refunds. After a screaming match with the representative, I was put on hold for a few minutes. I was then told that the refund was approved and I would receive my credit on my card. What a waste of time with a horrible company. DO NOT EVER ORDER FROM THIS COMPANY. ....HORRIBLE CUSTOMER SERVICE AND NO FOLLOW-UPS ON ORDERS. I am thoroughly disgusted and do not recommend buying from CashStar.
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