Client Reviews on CDW, LLC
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I worked at CDW as a contractor for 13 months. When I start I thought its the best place to build my career in IT and over the time I saw stupid crazy discussion by the management, one of them they close one of the entrance for a month just to save some $$, but more importantly they do not respect the people who work there, the supervisors are kids and they consider all workers are slaves, even they do not want someone to respect them. one of the coworkers that I worked with him he left a two week notice and I surprised next day the manager told him to leave now, also it happened to me when I told my supervisor that I will leave the company in one week, he called my recruiter company to end my contract 2 days before of my last day!!! What the hell baby decision they do, they do not want any one to respect them, they are poor lier. This company is the worst ever.
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Having a good fit between client and advisor is everything. I am entirely happy with our relationship with cdw which is why I give my advisor a chance to earn my business every project I have. Thank you
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Never have I been treated so poorly by an employee of any company, anywhere. Loved this company as we bought some of our laptops and supplies from them, but after my interaction with Anne Vargo, I certainly will not be returning and have suggested to those in my circle to do the same. Some people are driven by hate, and disdain, and Ms. Vargo seems to be one of those people. Because CDW employs people who operate from a place of anger and unethical behavior, I will be taking my business elsewhere. My colleagues certainly have been informed, and have encouraged them to do the same. Shame on you, Ms. Vargo, and for CDW for allowing your behavior to continue unchecked.
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I worked as a Contractor for 3 month fired without a reason, notice or any complaint that my performance wasn’t good, my agency was shocked and they told me they are trying to fingure out what happened then will get back to me with a reason from their boss CDW A month now, no response This is a place of very unprofessional and selfish management I have ever seen There work of Conduct is so weaked.
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Purchased product (VMware). They never sent the product and will not refund money. Fighting now for 6 months. Going to court.
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Delivered here. Idiotic process. Will NOT unload early. Make you back into one door to inspect the load, then leave that door and back into a different door to unload then take their sweet time ever actually doing it. I thought I was going to have a problem finding a place to park until morning after a 3 am appointment but they took so long to unload that it didn't turn out to be an issue.
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I've tried to be patient with CDW as a company I partner with signed a contract with them for product that makes it difficult to shop elsewhere. They are quite bad. I've chatted them 10+ times to check on 3 orders for my company and after waiting for them to respond for an hour they pop in for 1 minute and disappear if you don't immediately respond to their chat. Even more problematic is that they take so long to respond to basic service chats once you do get a hold of them that you have to leave mid chat (I'm talking 5-10 minutes in between basic responses). I've spent over an hour on a chat trying to get basic responses from them. This review is because I've been waiting 30 minutes for them to respond... yet again... and I'm frustrated. I would never willingly do business with CDW at this point. I think they used to be a bit better, but their service is truly horrible right now.The reason that I've had to reach out to them is because I've purchased product they list on their site and then they backorder it and say its not available and my order sits there. I have 35 computers from 3 weeks ago that are still sitting there... and their response was "whoops, I think Dell stopped making those". Which, they didn't. Another pain point is that after placing an order it gets approved by our account manager at CDW after they review it. Well, they've taken up to 2 weeks to approve basic orders so they are sitting there. For a technology company... they sure do struggle with basic technology issues.Still waiting for them to pick up the chat (since the saucy "customer relations" employee bling transferred my chat to sales).
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Start receiving 1am, parking, fast unloading
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Worst experience in my life, a full week to receive a license code for a product, something that should have taken a day to 2 max.Rude Reps, Managers are as useless as a Deaf-mute interpreter, and rude as well (if you can get a hold of someone) and most of the time no one answers you.I will not recommend them to anyone and more so I will make sure no one in the my IT circle will deal with them, not that it matters as they obviously not care about ratings of customers as seen by 38 complains and 92% negative feedback.
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Very poor experience with their validating purchase policy. Red tape and very poor communications. I couldn’t get my order to ship after working with them for a week.
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