Chris Nielsen - State Farm Insurance Agent
Client Review on Chris Nielsen - State Farm Insurance Agent
Feedback:
I don't know where to start. I was having a major tag issue: I wound up with a Tennessee sticker on an Alabama plate. After multiple calls to the state of Alabama and multiple trips to the court house I was finally handed a paper giving me directions to call up my State Farm agent and get proof of insurance from a certain date emailed to them along with a small questionnaire. I was instructed by the courthouse here in Alabama to have my insurance company do this.Let's just say the lady I dealt with said she had 23 years in her field and had never dealt with what I'm going through. Well I'm sorry. She was very rude while I was instructing her on what needed to be done. She took my straight forward attitude as rude and complained while I was helping her help me. I never said a foul word to this woman. I even thanked her and apologized for all the inconvenience I caused. And she still acted awful. I don't know if it was pure laziness on her end or if she was having a bad day but I've worked in customer service for half the time she has and I make sure to satisfy my customers and accommodate them to the best of my ability even if there is a four question questionnaire. I never complain to my customer about how "you could have done it yourself"Do you think if I could have done it myself I would be on the phone with my insurance company? What a headache. I do not recommend giving business to this agency. They seem like they aren't willing to help out their customers.
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