Client Review on Citadel
Feedback:
I've had an account for 2 or 3 years now. In the past few months I started noticing fraudulent charges. Nothing major, stupid $10 here $25 there transactions that I didn't initially notice but added up. Not once when I called did anyone take action. All they told me was to contact the companies taking the funds out. Then, bc of those transactions, my account would become overdrawn and they would charge me fees. That ended up being anther battle. I'm finally fed up with the lack of customer service. They seem happy to only collect fees and I wonder if this is on purpose. I have opened an account elsewhere and will be shutting down my Citadel accounts as soon as I can get into a branch.
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