Commonwealth Bank Craigieburn Branch
Client Reviews on Commonwealth Bank Craigieburn Branch
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Very bad service
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Useless service always full Rubbish Craigieburn central
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This review is targeting the area manager of this branch not just the branch it’s self. The staff that is working at the branch is helpless and aren’t trained in customer service and don’t belong in this job. Firstly I have opened an account at this branch and 3 weeks later I still haven’t received my card, after numerous efforts going in and out of the branch one of the staff members apparently fixed the issue attending to me while she was on her personal phone talking to one of her friends and serving me at the same time. The behaviour and customer service at this branch does not deserve 1 star but unfortunately googles minimum is 1 star. I had to go to a different branch to resolve this issue. Youssef Algazali
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This is more of an employee review as opposed to a branch review. If I could give 0 stars I absolutely would. Linda is so incredibly rude and arrogant and really should not be in a customer service role with her attitude. When I mentioned to her about her rudeness she wasnt apologetic at all. She had no regard for our situation and recent loss of a family member and was talking negatively about me to my own family member which was to their disgust and made them incredibly uncomfortable. She didnt show any professionalism whatsoever when handling our situation.
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There is always plenty of staff walking around looking important but NEVER enough staff who actually want to deal with a customer face to face. I visit this branch every week and am lucky if there is more than one teller - the que is generally out the door. I also visit Plenty Valley branch each week and this is never an issue. Craigieburn branch is also disgustingly dirty - do any of the staff know how to use a broom while they are standing around waiting for customers to come in so they can get them to use a teller machine.
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Worst customer service ever! Staff is very rudely spoken.
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Always seems to be a super long waiting time and currently both coin deposit machines have been out of order for a week now. I can't keep returning on the hope that they will be fixed, waste of my time.
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Horrible customer service and unbelievable waiting time. Always understaff and customers leave the place while waiting in line. Specially mentioning “Linda” she is the worst staff I have every come across in commbank innover 10years. She is Very rude and arrogant.
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If I could give negative stars I would. What a terrible bank. Understaffed and would rather you use an ATM over what they call a teller. Worst bank.
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Poor management . I just need to update my deatils and waiting for last 30 minutes other people comes in and went straight into queue.
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