Cornerstone Credit Union
Client Reviews on Cornerstone Credit Union
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they won't help you when you are on a fixed income! waste of time and it takes forever just to be denied! GO TO WORLD FINANCE!
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They lack professionalism and customer service skills. The waiting process for anything is long. Don't expect a return call. You can call and leave a voicemail, if you're lucky it will be returned in a day or two.
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Went today to deposit a check from my auto insurance which has my name on it and my wife since she is on the policy I've had this account 17 years and the teller asked if my wife had an account if not she couldn't deposit my check into my account making me think she's racists
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They certainly never return phone calls.
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Love my Credit Union
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They sued me because Laurie was to lazy to do her job. I wrecked a few years ago and had GAP insurance, all the proper documentation to prove it, and instead of going after the GAP insurance for not paying out, they sued me without warning. In the end, my GAP paid cornerstone off, and cornerstone made me pay off the court costs. The kicker? Every piece of evidence I brought in to CCU to rectify the situation they already had copies of. Laurie wasn't willing to work with me resolving the issue or give any helpful information to go about resolving it. She was extremely unprofessional and rude throughout the entire ordeal. I would call and leave voicemails and never received a call back. They would route my calls through multiple departments and hang up. They would sometimes just flat out hang up on me as I asked questions about my problem. I will never bank here, and I do not suggest anyone else ever does either!! This all happened RIGHT before a deployment with the US military as well, and I made sure CCU and Lauri knew that I was trying to fix the situation but my training schedule was making it difficult. They didn't and don't care about customers or customer service. They are all talk and no walk!!
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Horrible experience. I do not recommend cornerstone CU for any loans.
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Cornerstone is one of the worst credit unions to use i would steer clear of using this bank. They committed a clerical error and repossessed my RV. They were incredibly rude especially there lone officer Laurie and did little to rectify the situation. This was completely their wrong doing and all they could say was sorry. This killed my credit and put a repossession on my report. What a despicable company left me to correct it all myself
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We love Cornerstone. We have done business with them for years and have had multiple exchanges. The staff has been amazing and very attentive. Very friendly and treats us like family. We recommend them highly.
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They took over our small town credit union and we have had nothing but issues since. So thankful my car loan is paid off so I no longer have to deal with the customer service. Horrible over the phone experience each & every time I have been in contact with the Freeport & Corporate Branch. Simple requests for information turn into a mess of transfers, blaming others for lack of information, & at least an hour of your day wasted because you still don’t have the answers you need.
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