Client Review on CrossCheck, Inc.

Kelly reyno

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Kelly reyno

Negative Review

October 16, 2019

Reviewed on Oct 16, 2019

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CrossCheck has been providing me with check guarantee for checks issued from my customers to my business. I have used their service for approximately 3 years. According to them and to the best of my knowledge there has never been any kind of claim on my account. A check that my company accepted in November of 2017 did not clear the bank and was returned to CrossCheck for $3152.00. This initiated CrossCheck claim number 9113410. In December if 2017 I noticed a debit to my company checking account of $3152.00 generated by CrossCheck. I immediately call CrossCheck to find out what had transpired. Of course, they told me the check had been returned and they were not going to guarantee the check. The reason they were refusing coverage was because the check had a PO box not a street address. The check did in fact have a street name hand written on the check, which is allowed. However, the street number was not included. I asked if I found the missing street information if they would run the process again. The answer was YES. I was not in my place of business until the first week of January 2018 to do some research. In mid January I called CrossCheck with the missing street address as well as two phone numbers and email addresses. I was told they would consider the claim again. I received a call from them on February 05 2018 and was told they would not reconsider. I asked for a manager and was told they were busy. They were supposed to call me back, but by noon of February 06 2018, I called them. I did get to speak with a manager Chris Pounds. I'm not certain of the last name. He informed me that there was no further recourse for me.

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