Cutpay Merchant Services
Client Review on Cutpay Merchant Services
Feedback:
I am not one for writing complaints but this company have pushed me to my limits. I used to have my card terminal with them as they were reasonably priced and said they were a local company and I like to support local companies where I can. The terminals were not the best, were very slow but that was manageable. They invoiced me incorrectly persistently and when I notified them off their mistakes they were very bad at communication with me and when they finally followed up with me they were aggressive and unprofessional. They called me persistently when I was already a customer of theirs and bullied into making ‘appointments’ with them when I did not need them. I don’t know what this company uses to store their information on clients and potential customers but I can only think it is substantially lacking and I’m almost certain they breach GDPR regulations as they are always very suspicious when I tell them to update their systems, ask them where they get certain personal bits of information from and request not to be called again. When I finally left for another company who just do the job no fuss I kept being invoiced for not paying bills when I did, and have the direct debit evidence to prove it. The amount I am apparently in debt to them differs from letter to letter. I still get calls from this company and if I continue to do so I will follow through with having the company investigated for GDPR breeching. This company deserve to be fined properly and I can only hope they learn how to be professional.
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