Deb Williams State Farm Insurance
Client Review on Deb Williams State Farm Insurance
Feedback:
This branch is awful & I wish I could give them zero stars. The receptionist is extremely unprofessional and clearly doesn't understand she is working in a customer service industry. I had my state farm branch fax their office twice to remove me from their policy since I decided to switch to someone else. I called the second time to make sure they received it & to confirm I would not be charged again for that month. The receptionist said yes I have it you're all taken care of. Yet the payment was still taken out of my account. When I called to ask what happened & that I would need a refund the receptionist continuously interrupted me & answered questions I wasn't even asking. She said some other very disrespectful comments & at one point laughed due to my anger. I asked who else I could speak with which she replied "no one" & then I asked who else I needed to ask for and she was very resistant to give me another name and stated "I'm the receptionist so I'm going to answer the phone regardless" again, not the question I asked. Do not waste your time with this branch. Clearly they hire incompetent people.
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