Dort Federal Credit Union
Client Reviews on Dort Federal Credit Union
Feedback:
Literally some of the slowest people in any type of customer service. There could be 1 person in each lane and still have to wait 10 minutes. Really? There's no excuse for this. After being a member for 14 years, I couldn't stand it anymore. I switched to a different credit union and I'm in and out even with a long line. Go here if you have the patience to wait an eternity.
Feedback:
They came and stole my sister's car in the middle of the night because of my mother's debt. They knew they were wrong to take it and did return it within 24 hours, but the car came back with a huge dent in the fender and the company they hired drove the car back instead of towing it. My sister notified Dort Federal the same day the car was returned to report the damage. She was told to get estimates and now we have been fighting with them for 3 months to get them to pay for repairs.
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Called up there at least six times and they will not answer their phone. They’re open until 6 pm
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I have a car loan here. Second one. I've had no issues. I like the service I've been given.
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Very friendly and helpful
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Been with Dort for many years inquired about a mortgage loan was told credit scores were Good will refinance at a lower rate DA DA DA 6 weeks go by after submitting all the work no word, called to check status loan officer fenton branch had no clue misplaced the paper work so went for a home equity loan change things up again misplaced emails never sent paper work after 3 weeks inquired again oops never forward emails called hill road office talked to R*** the assistant manager assured me he would get me some answers still waiting for the call back however if you need auto loan there fine for that, when it comes to the big money loans there really not set up for that if it was not for the tellers branch i personal I would take my businesses else were the loan Dept is sub par at best
Feedback:
Before you decide to open an account with them do yourself a favor and call into member services...For the last couple of years I haven't waited less than 10 minutes and it's typically 20-30. I've been a member here for more than 10 years and it wasn't always like this. I was told a year ago they were "working on this" and to give them another chance...take your money elsewhere where they value your time!
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Real nice people that work here and you usually don't have to wait that long to get in and out.
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It was my first visit and it was a very busy day. Anna went out of her way to get me in and out. Much appreciated.
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$18 to print me off 6 months of my own bank statements....
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