Client Review on dtcu.net
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COMPLAINT: Hello,I have been a consistent customer since 2012. I have never had a worse experience from this bank than this year. I need to let you know of several problems presently taking place with your service. I have endured multiple issues regarding HPCU's service. Your staff have been short with me and unwilling to hear my points of criticism and I feel completely out-casted as a long time customer and supporter of this bank. 1. My debit card is constantly bombarded with false flag fraud claims and my card gets locked up way too frequently. This has occurred almost every single time money is deposited into my account. Your reasons for locking my card are frivolous at best. I have been barred from additional purchases because of payments to local shops such as Subway, Savers, Local convenience stores, and previously approved scheduled bills on my account. THIS IS UNACCEPTABLE. 2. Your audio teller does not work. 3. Your quick check feature does not work. 4. The online login for my online banking account stops working frequently which bars me from checking my balance. 5. Using my debit card has become an anxiety inducing roll of the dice. I have no idea whether it will actually go through at the places I check out.6. The two day waiting period for cashing checks is the most inconvenient policy I've ever experienced. Why should customers who have used this bank be forced to have their money delayed? Is there no trust in your customers? 7. The minimum balance fee on customer accounts is discriminatory. Because I do not have at least $50 in my account I was charged a fee for cashing a check. This is insult to injury and a blatant attack on people with low income. Please abolish this hateful policy immediately. Please improve your services and customer support. Your performance this year as a company has been drastically below average. 1/10. Bad service, Horrible customer support, multiple unnecessary fees and Broken fraud detection system (Flags local purchases).
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