East Commerce Solutions, Inc.
Client Review on East Commerce Solutions, Inc.
Feedback:
This credit card processing company is terrible. I have had a similar experience to the other reviewers who have posted.I switched over to them because they promised cheaper rates and a better credit card machine. Turns out that their machine is so old it still uses paper, so it was a complete downgrade. Also, I did not actually save anything because their fees were higher than my old processor.I changed back to my processor and canceled my account with East Commerce a year ago. When I canceled, no one told me to return the equipment so I was hit with equipment lease fees for months. When I called, the person I spoke to was nice and told me that the fee was for equipment (you cannot tell on your bank statements what it is for) so that if I returned the equipment to the address he gave me, that he would stop everything and refund me the money.Fast forward to this month, I am STILL getting hit with this equipment fee, which reopened my closed account and cost me overdraft fees. When I called today, the representative was very rude and told me that they never received my equipment. I told her that I sent it months ago, but of course she could not find any record of my conversation with the previous person. She demanded a tracking number, but I did not get one (I didn't think they would be this incompetent, honestly). She insisted she couldn't do anything without the equipment, and as I told her, I already returned it so there was nothing I could do.This representative continued to argue, so I had to interrupt her to inform her that I already had the bank put a stop payment on their account, so this nonsense is officially done and I expect my account to be closed since I closed it ONE YEAR AGO. The rep said she would "see what she could do."DO NOT USE THIS COMPANY.
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