Client Review on Google Small Business
Feedback:
Came here to open an account and asked for information on their first time home buyers program as I am looking to purchase a house. The woman who helped me was very friendly, along with the woman who greeted me, but unfortunately the woman who helped me was not able to give me any information on the loan program which was the major reason I came into the bank. I waited 20 minutes before talking to someone but I would happily have sat and waited longer if it meant I could have talked to someone who could actually have helped me with what I really wanted. I spent another 45 minutes just to open an account, which is something I could have just done online. The woman who helped me also did not mention that I could choose the picture I wanted on my debit card by going online (FOR FREE) and I DID NOT have to choose from the pictures she showed me, I just wouldn't have gotten the card right then & there. Which would have been perfectly fine for me considering I did not put any money in the account when I opened it anyway, I was just trying to set it up. Now I have to pay $10 just to get the picture changed. In the end I left with a set of coffee mugs and a reusable shopping bag as a gift for opening my account. This is my first experience with a credit union so I don't have much to compare it to. I came from Chase where they are always trying to sell me something or get me to open something new every time I have to go in and sit down with a person. So this experience was definitely.. different.....
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