Eglin Federal Credit Union
Client Reviews on Eglin Federal Credit Union
Feedback:
Banking is pretty good people are friendly. However, I have never seen a bank with ATMs that consistently never work. Every time I try to use one of Eglins ATMs it freezes up. Not just recently, nearly Everytime I've used one in the area over the last year..... Anyone ever gonna bring attention to this?
Feedback:
If you want customer service and a nice friendly Bank this place is definitely not the place you need to go. The last couple times I've been in there I've been mistreated to the point that I am closing out my account that I've had since 1998. THIS IS THE WORST BANK EVER.
Feedback:
Excellent customer service!
Feedback:
Not really military friendly.
Feedback:
One star just because the people are nice. Constantly my login is disable for no reason or explanation. Countless time when your servers are down my debit card doesn't work putting me in uncomfortable situations. Checking account was automatically closed and debit cards expired due inactive card balance. I could go on for ever and have expressed concerns many times. Is is not including the wrong doing you have caused my wife with her account as well. This is why big banks are taking over.
Feedback:
I have never had more trouble with any other bank. When I medically retired out of the Air Force, there was an error DFAS and I did not get my full retirement. I started to fall behind on bills. After falling behind on a my truck payment 15 days two months in a row they finally locked my account once when my paycheck fell on a weekend. Well, they are not open on the weekend. I had no access to even pay my truck loan to unlock my account. It does not stop there. It had also kept me from paying my cell phone on a predetermined date so I could keep my cell phone on. If I was not embarrassed enough, I had to go ask my neighbor if I could borrow their phone. When I got a hold of a manager, I was told if I would just pay my bills on time I would not have this problem. He told me that even after I explained to him that I could prove how many job applications I had filled out. People at that time just don’t want to hire Veterans with PTSD. Save your self a lot of time and don’t put any money into this bank.
Feedback:
Great bank, excellent financial services.
Feedback:
Federal Credit Unions are my go-to for money services, and Eglin has done a great job for me since I started with them a few years ago.They've recently updated the look and features of their mobile app, which is greatly appreciated after the sub-par performance of the old version.The main branch is great to work with. They helped me set up a line of credit and assisted loan account, and called me immediately when my debit card information was somehow leaked on the dark web. I was able to stop by the branch in under an hour and have a new one made for me.
Feedback:
Emergency Card Services Suck! I was in Detroit, MI and was pick pocketed. I called the bank Friday night and midday Saturday to get to the Lost-Stolen emergency line and the Security Services said they (EFCU) does not do security business with them. So bottom line. I have a card still in the wind and I can't kill it. EFCU Emergency Services Suck!!! If you travel don't use this bank.
Feedback:
I love EFCU but this is my least favorite branch. The employees are slow and seem to lack the customer service skills that employees of other locations. The parking lot is poorly designed and difficult to get in and out of.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
