Ent Credit Union
Client Reviews on Ent Credit Union
Feedback:
I recently received a loan from ENT for my new home and I cannot say enough good things about this experience! This is my second home and the first was over 14 years ago, so I had a lot of questions. Keri Gass was so responsive! It didn't matter if it was day, night or a holiday weekend, once I emailed a question, she responded so quickly! Then, as things progressed, I was equally impressed with the folks on her team, specifically Carrie and Brittney, as these ladies make a team that is a force to be reckoned with! Not only was their customer service a slam dunk, but I got a very competitive rate and the closing fees were less than other lenders I had shopped. To top it all off, I received a gift card for Home Depot in the mail today from Keri at ENT. They sincerely appreciate their customers and I'll be one for life!
Feedback:
I can state that I had a very negative situation develop concerning a particular agent. I attempted to speak to a supervisor but that was refused. My negative Google review however was answered very quickly and the result was positive. The manager I spoke with understood my legitimate concerns and stated they would be properly addressed. Very unfortunate and I hope matters are truly corrected.
Feedback:
We tried buying a home about a month ago. We felt like a nobody, instead of explaining other options, or communicating back with answers felt like we were just pushed aside. I tried reaching out several times to the person we were working with and never got a response back. Wouldn't recommend.
Feedback:
This is 2 giant buildings of offices for ENT. And no actual bank.
Feedback:
Ent's mortgage lending team is fantastic! I met with Shirley Stange in person to apply for a purchase and she went over several options with me. Communication was great. I knew exactly what was going on every step of the way. My loan was ready several days before closing, so I had one less thing to worry about while getting ready to move. I will definitely be going back to them in the future and would recommend them to anyone looking for a mortgage.
Feedback:
I bought my home with Ent back in 2017. While the process of buying a home for the first time is stressful, I was truly taken care of from start to finish and guided through each step all the way through closing. I would recommend anyone use Ent to buy their home!
Feedback:
Bought my house with Ent and then later refinanced, the process was easy and smooth! Plus I get $75/year as a thank you for having my mortgage with them!
Feedback:
I love Ent. Been banking here since 2012 and am always met with great service, excellent value, and a rewarding experience. It's always better to deal with a local credit union than a big bank. You will save so much money and time it's kind of rediculous. Great choice for anyone, especially those buying a vehicle. Best rates I've seen!
Feedback:
We reached out and applied for a loan with the intention of purchasing our first home. From the beginning Suzi Gradisar (Who was assigned to our loan) was awful with communication. Throughout the process I expressed several times that we had no idea what we were doing, As we had never purchased a home before. She not once took the time to explain ANYTHING about the loan. She shuffled us around several times never asking what type of loan we wanted, or explaining that we had choices and what they were and what each one meant. I had an awful time reaching her for any communication unless it was via Email. I found it extremely unprofessional. We ended up taking our loan to AMERICAN FINANCING. John Winters is amazing and will make you feel like more then a number in the line. He explained everything in terms a first time buyer can understand and gave us several options allowing us to find one that fit our needs. I 100% reccomend checking them out.
Feedback:
Beware of wasting your time. You wont matter to them. There are much better options. They are slow and wont take time to explain anything.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
