Client Review on eXpiTrans
Feedback:
Our company has worked with Expitrans for several years. During this time we have had some unique issues with our phone service affecting our charge card machines. We have had issues with unique charge cards. We have received personalized service every time. We are able to call and talk to a real person 90% of the time. Occasionally we have to leave a message but that has lessened in recent years. Our guys work in a shop with machinery and they hate calling for help and working with most things electronic. Expitrans staff are always helpful and the guys are getting more willing to call when they have an issue. I have learned to email when I have a question; today for example I just wanted to ask about all the "added charges" and didn't expect an answer for days or weeks. Five minutes! I had a response. We are not a particularly big customer but never feel this effects the service we receive. And I am always asking questions if something doesn't work well for us! We receive frequent hard sells from other services who assure us they can give us same service for less. I call or email Expitrans and ask - they are always willing to explain. Be careful there are lots of callers who say they are just calling to help you and sound like they are calling from Expitrans but they aren't - call and check it out!
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