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Last Updated April 1, 2025

Client Reviews on Fifth Third Madisonville Operations Center
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- 1.8
16 Reviews
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this place is trash. bank with PNC
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I would seriously give this institution zero stars. They are horrible to work with and treat customers and potential customers like dirt. My first visit to their bank was to open an account and get something notarized, they would not notarize anything because my account was not open prior to that day. The banker was rude and snotty and basically told us to get out.The second attempt was trying to deal with a most inadequate mortgage group. I beg you do not bother with them. They do not return calls or assist people in any way, they are the worst.Even the complaint department is seriously inadequate at this institution!Sadly I tried to call the phone was answered in a most unprofessional manner. If you really want to discuss the issues with your bank give a # to one actual person not some #800.
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Worse bank ever
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I received a phone call from a recruiter that is out of state. She was incredibly rude and mean. I wouldn't want to work here if the recruiter was that bad I bet the place is worse
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I know a few people who have worked there and they complained about how they treat the employees I didn't think more about it because they didn't work there anymore but I have a close friend there and everything they said was true bad place to work
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Love love love 5/3 rd bank!
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my short experience with fifth third bank was not good, to call them was difficult, to get needed answer more difficult, I will not use them again. I give 2 star instead of one because I finally got needed information
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I would not recommend a Fifth Third to my worst enemy I had a secured credit card with them not only did they screw up the payment they close my account used my deposit to pay off the balance and then charge me over $300 in fees additionally on top of that told me multiple times that it was going to be I would not recommend Fifth Third Identity Alert® and Ami I had a secured credit card with them not only did they screw up the payment they close my account used my deposit to pay off the balance and then charge me over $300 in fees additionally on top of that told me multiple times that I was going to be taken care of and then Three months later all the fees and negative information on my credit are back once again now they claim they won’t do anything about it this bank does not care about people they only care about money somethings never change upset that I ever gave them a second chance I have multiple friends who are also leaving this bank due to their bad practices!
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I have a loan that was transferred from MB Financial to this company in May of this year. I was sent a letter signed by P. Brian Moore, Senior Vice President. I was told in this letter that because I was on Auto Pay for this loan with MBF that I didn't have to do anything, that the account would transfer to auto pay with fifth third. That has not been the case. both in June and July, I had to make the payments manually. Each time the customer service reps assured me that they had fixed the issue and there was nothing more to do. Supposedly the payment , the correct date and the paperless option was corrected. Today 7/16/19, I get a bill, (when I'm suppose to get an email not paper) again signed by P Brian Moore stating my payment was due on the wrong date again! Worse talking with a CS Supervisor, she 1st assured me it was all fixed again. I ask to talk to a senior officer of the bank to air my grievances and she told me that I couldn't and that she would have to be that person that no one could speak to MR. P Brian Moore or any other officer of the bank. She would not even give me a corporate number for me to further express my dissatisfaction. I'm a disabled retiree on a fixed income only getting paid on the 1st so my options are very limited, but rest assured i'm going to be looking for another finance company to take over this loan. If P Brian Moore is a real person, you need to start earning your over 1 M dollars and satisfy your customers.
Feedback:
lies about the hours they operate
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