Client Review on First American
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UPDATE, 08/07/18 - 1 STAR CHANGED TO 2 STAR:After posting my review I decided to email the Merchant Relations team, as suggested by First American's response to my poor review (see below). They offered to refund me if I removed my review, but I opted to simply update the existing as both my experiences were very poor. They DID take care of the situation in the end, but both times it was not easy to do. The first time around it seemed a combination of the third party reseller (Elliot Management) and First American that caused issues. This time around, the reseller (Equity Holdings, DBA: Go Simple Pay, Shield Payments, etc) was the main problem. First American was quicker to remedy this time, but only after a poor public review AND them asking me to remove it.------ORIGINAL REVIEW , 07/26/18 - 1 STAR:Fool me once, shame on you. Fool me twice, shame on me.... I got screwed the first time around with First American Payment Systems using Eliot Management Group in Salt Lake City, UT. They promised all sorts of savings. In reality, I spent 50% more than I would have using PayPal to process all my cards! After I cancelled the account, I kept getting charged for some time and it took months to get resolved!The second time I gave this company a chance was using Equity Holdings in Salt Lake City, UT (DBA: Go Simple Pay, Shield Payments, etc). Whatever the name these guys chose, Todd Velis and Bob Stubbs were NO HELP at resolving issues they created. They promised a better experience this time around with First American and proceeded to sign me up for it. They signed me up for website and in-person transactions which apparently means two separate accounts and twice the charges. After some delays on my part and theirs to finish integration, I found out I couldn't even use First American with my eCommerce platform! Again I had to deal with cancellation getting dragged out and my money still being taken. This time around I spent $740 on a product I never got to use. I finally called First American after a year of chasing the reseller and was told that I could not get a refund because First American did everything according to their contract and nothing wrong on their part.This would be a 0 star review for First American Payment Systems, if possible. In my experience, the third party companies selling First American Payment Systems' products are just as much crooks...Never again.
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