First Citizens' Federal Credit Union, Mashpee Branch
Client Review on First Citizens' Federal Credit Union, Mashpee Branch
Feedback:
Ann Marie is the most unprofessional manager I’ve ever spoken to! I called to make a late payment and was questioned why I’m paying late. I expressed I lost my job 6 months ago and don’t make as much money now as I used to. Ann Marie went on rudely telling me that losing my job 6 months ago wasn’t an excuse to make a late car payment. I also wanted to catch up on my payments and she hung up on me twice and I was only able to make one before being hung up on the second time. Never in my life have I ever been talked to by anyone banking, I was extemely upset and let her know how rude she was. I will never contact the mashpee branch again. Maybe first citizens should reevaluate who they make management!
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