First Shore Federal Savings
Client Reviews on First Shore Federal Savings
Feedback:
I've banked with First Shore Federal for over 2 years, and unfortunately am closing my account due to the very poor customer service I received from the "Main Office" in Salisbury. I had been banking with the Pocomoke branch, who always provided excellent customer service. I needed statements pulled for the 2017 CY, and I was told it would be a $5 fee for the dates I asked from the Pocomoke branch. When I arrived to pick my statement up, I was told it was actually $5 per statement, so $60. I told them that was not was I was told, and I won't accept the statements. Pocomoke tried to have the fees reversed, but they are at the mercy of the "Main Office" who declined to waive any fees. I followed up with Sheryl Young at the Main Office. I explained that $5 is a fee I'm willing to pay for the convenience of pulling account records, but the actual cost of $60 was never provided to me nor would I have accepted such a steep price just to have account information for a previous year. Most other banks provide this to their customers via internet, and it's free. I was told that I received a disclosure statement in the main about the costs of banking when I opened my account, and they would not be waiving any fees. Apparently $60 is more important to First Shore Federal than keeping their customers and addressing the issue of properly educating their staff on fees. DONT BANK HERE, go with a credit union that is much more flexible with fees, and is up to date with current technology (First Shore Federal Business Accounts don't even offer debit cards for their checking).
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