First Tech Federal Credit Union
Client Review on First Tech Federal Credit Union
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Stay away! Service here has become increasingly poor as the years have progressed and reps aren't trained to keep accounts secure.Case in point: I went in today to get temporary checks. Assumed it would be as easy process. Stupidly I had forgotten that you go to the end of the line when you aren't depositing funds. After 30 minutes of everyone else in the lobby getting cleared out (including 3 groups who came in after me), it was finally determined that I could speak to a rep at a desk. Stated I was surprised he could help me since I had to wait for someone from the office desks; but no, he confirmed that he could have helped me before.Takes 2 minutes and I'm out of there. Frustrating timeframe, but at least I'm done.Or so I thought. I received a call from "Jeff" about 30 minutes later and it turns out I was given checks for someone else. They had left the checks on the printer and Jeff didn't verify any documents that he gave me. Even more frustrating? Looking through the checks he gave me, and not a single one was for my account. I actually got checks for two accounts, NEITHER OF WHICH IS MINE. That's absolutely mindboggling. Even better, whose fault was it that my credit union gave me checks for someone else? That's right, Jeff made it clear that I was in the wrong to be unhappy. While I may have thought I could trust that my bank would keep our accounts secure, it was pointed out to me that it was my fault that I received checks for these other two account a. Come on First Tech, are you kidding me? I mean, sure, I guess I should have verified I got checks for me; but it also seems fair that we should be able to trust a financial institution to keep our accounts secure. I'm familiar with one of the couples that I was given checks for and even now the only reason they know is because I told them; First Tech still had yet to inform the account holders of the mistake. That's not just silly, that's downright insulting.
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