Genetec, Inc.
Client Reviews on Genetec, Inc.
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Avoid the Technical Support at all cost !!!Voila, Genetec is fairly good company if you are working or would have an opportunity in any department other than Technical Support. It seems that there are other Technical Support bad reviews on Glassdoor site by ex-employees worth to read how things going in Genetec's Tech Support.The issue is the lower level Management specially in Video Technical Support team. They are bullies and brought the foreign threat culture in a Canadian company. Specially the Video Team Leader. They are just saving their jobs by putting the Tech's down and pile of non ending work. They hire their friends in the team and playing political games through them against other team member. The workers shouldn't allowed to speak second language as they speak other than English/French (between myself i am an immigrant).Second issue face by newly hire Tech support analyst are poor training and too much stuff to cover up which should be break up between multiple teams. The training is short and lack of practical which you feel it when you start taking calls from customers.At last the biggest issue is the Level 2 Core Support, if you attempt to escalate an issue they all team up against you and find ways to put you down and find a way so you get a warning or not doing your stuff correctly. Specially the Level 2 Core, where you have lazy and ignorant people working for some years now (Like Eric & salem) who are supported by his team leader (Nick) who are making life harder to stay in the company for Level1 Techs. Because of him even some of other Level 2 Techs left the company.Also very unpleasant experience with one of their Technical Trainer "Daniel Berck" in Chicago. He should know that people from ethnic background have different accents as they speak multiple languages and give some respect. I am not sure how come this racist guy got hired which shows how Genetec respect the Ethnic minorities at work..
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Nice place to work!
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(Translated by Google) In addition to the products, the premises are impressive, a beautiful working environment!(Original)En plus des produits, les locaux sont impressionnants, un très bel environnement de travail!
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(Translated by Google) Excellent place of work, very interesting.(Original)Excelente lugar de trabajo, muy interesante.
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Awesome employer :)
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Awesome place to work!
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Went there for an interview but I declined after seing the surroundings. There is nothing to do, your out in the boondocks. Nothing like working downtown or the Old Port where there is life all day. Not practical if you live out of Montréal due to the number of transits and time to get there.Seems like a nice place but won't spend 1.5-2 hours commute (train + 2 buses) one way everyday.
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A Top Montreal employer 13 years in a row because of the amazing people who work here. Looking for a new experience with a company that makes a difference? Check out our job postings :-)
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I may be biased a bit! But Genetec is a great place to work. Nice environment where employees are thought of.
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