Great Northwest Federal Credit Union
Client Review on Great Northwest Federal Credit Union
Feedback:
I have had an account with GNWFCU for only a couple of months and have consistently been disappointed. I arrived to the area in October and found that the CU I have been a member of for years (Alaska USA - and they are EXCELLENT, btw) did not have a branch here. I looked for shared branch banking (SBB) and GNWFCU was listed so when I stopped in to the Aberdeen location. I was told that particular location no longer did SBB because it "took away services from their members" - I was told to try the Raymond location. Attempting to understand that it was a customer service issue rather than an attempt at elitism, I asked what it would be to open an account (my father has been a GNWFCU member for almost 20yrs), and was told that I needed to have proof of both physical and mailing address (I had only been in town about a week and had not yet received any mail), so I waited. When I was finally able to provide said documents as they would not allow my father to "vouch" for my residency, I waited almost a half hour to open my account and was refused restroom services while I waited. While I personally find it abhorant to refuse restrooms to anyone, what I find to be even worse is that after my account was set up (a total of an hour with my eyes floating), the woman who opened my account allowed me to use the restroom since I was now "a member". I was told that I would be able to do things with my online account in 30 days (namely CU to CU transfer) and was later told that was not a service provided, I was referred to do online banking through my smartphone - yeah, that's great for keeping information secure - in order to the the transfers I needed but that also didn't work, and just today while I was attempting to do online banking and transfer EFT drafts from my old account to the GNWFCU acct, I was told my the online CSR that she could not provide me the routing number to the bank and I was referred to go to my "local branch" in order to get that information, which is a minimum of 1hr transit alone. I still have to drive to Raymond to work with ALASKA USA (the AWESOME CU), still have to drive to Aberdeen to do other banking, and I live in Westport. I feel as though I have done my best to attempt to utilize the "services" of GNWFCU, however I keep being denied reasonable - and also promised - said services. Additionally, I would just like to point out that refusing to do CU to CU transfers with current GNWFCU members, such as myself and my father, and making us drive over an hour out of our way to do so is also very detracting of the "services" GNWFCU claims to provide its members. I had planned on transferring all of my business over to GNWFCU as I got more settled, however at this point it looks like I will be utilizing it as little as possible and spend more of my time looking for a CU that ACTUALLY has customer (member) services in mind.
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