Harborstone Credit Union
Client Reviews on Harborstone Credit Union
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I think she said her name was olga . but she was very helpful. I just got off the phone with her , and she reversed my 30.00$ fee. Because I had thought I had enough in my account for something I had to pay for but I guess I didn't. So she reversed it and gave me my $30.00 back ! She's very good !!
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Great service... attentive staff.. thanks,
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Bank says it's open till 6pm I get to the bank at 540 and it's closed.
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Theresa Williams emails and calls me over and over for a payment to a loan I have... but I tell her everyone my father is making the payments and gave her the number and everything to call for the payment but she ignored my reply uh s and continues to call and email even though I've already given her further instruction. She needs to be let go.
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Great customer support.
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Wonderful bank! Employees are always very nice and courteous! love our local Harborstone
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I brought my sister in to open up a checking and savings account. Although I am a US Citizen, my sister is a permanent resident so I wasn’t too familiar with the process of what ID requirements there are for her situation. So to be safe, we brought in the following:- Philippine Passport - US VISA attached within passport book- Social Security card- proof of mailing address At first, the gal we worked with said those would be fine to open the accounts. Then later on, she said they were not acceptable. When I asked what was acceptable, she let me know that WA State ID and the SSC along with proof of mailing address. I wanted a little bit more explanation on why the items we brought in were unacceptable but they weren’t really able to provide a good explanation until I kept pressing for specifics. I truly believe that empathy can go a long way in any industry you work in, and I believe that the gal we working with showed compassion for our situation but I don’t believe the banker helping her showed understanding regarding our situation. I think it’s also extremely important to know your own ID requirements and why you guys ask for those requirements. The gal we were working with said that in her 2 years of working for Harborstone, she had never come across the situation before. I found it shocking that permanent residents don’t come in to your bank to try to open accounts and that we were the first one. The two bankers helping us provided only one option for the primary ID and it was the WA state ID. After they gave me that only option, I asked if my sister’s US Permanent Resident Card would be sufficient and after 10 mins of research, they were able to verify that it was. How do the bankers not know their own ID requirements to open up checking and savings accounts? Or at least provide alternate options versus me having to dig deep for the information. I’m extremely disappointed in the level of service we were provided with today. I contacted BECU after coming to your branch and they were able to provide me a whole list of acceptable and unacceptable forms of ID. Just having that knowledge made the difference for us in our situation. I hope you are able to understand where we are coming from and why I’m so upset by this situation.
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I'm not a member of this Credit Union but I use the ATM on a regular basis. Or maybe I should say I try to use the ATM because it's kind of a crapshoot as to whether it's going to be open. In the last year this branch's ATM machine has been closed more than any credit union's ATM in the area. My only other experience with this branch was last Christmas. They had a sign on the front door saying we have crisp large denomination bills (for Christmas cards) so I went in and waited in line and when I got to the window they said they didn't have any. Wish they had taken the sign down...
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I personally have not received any bad services from the Spanaway branch. All of the tellers have been very polite, helpful and curtious to me. Thank you.
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Great place if you like to wait and wait and wait....
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