Client Review on Hometrust Bank
Feedback:
I have to differ with these positive reviews that are 2+ years old.After deciding to buy a new home, I decided to get pre-approval and compare mortgages. It took two weeks to have my inquiry email returned. When I tried to contact the officer, I got voice mail and (as of now, almost two weeks later) haven't received a return call.When I attempted to fill out the online application, I couldn't get past the FIRST page without contacting their technical support, and then I couldn't get past the THIRD page. This wasn't a problem with the two other local and one national institution to which I applied (and was approved).As a last resort, I contacted the EVP in charge of mortgages via an email form, and he replied asking for a time and number to contact me. You guessed it: NADA.I can't imagine how I'd be treated during the approval process, and how and/or if they'd ever get around to closing the loan. And oh - my FICO is 820+, with no debts, substantial income, and reasonable reserves.I wouldn't trust this bunch with a Christmas Club account.
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