intelligentmerchantservices
Client Review on intelligentmerchantservices
Feedback:
If you are thinking of changing providers, DO NOT use this company.They sell their services well before you sign up but after that the rep won’t return phone calls or emails. They are not helpful once you are in contract.We signed a 2 year contract, after they tried to change it from a 24 month one to 48!!It all went along ok until I went to cancel. Called to ask how was the best way to do this was. They were helpful on the phone, said to email them giving my details. Told me my contract ending on a certain day, my last payment date a I was in time for the months notice.Had to send this email twice to get a response, then they hit you. See below small copy of the response.Cancellation:There are no restocking fees, hidden charges or miscellaneous charges. With us you will give one year’s free notice period when you have one year remaining or to close the account immediately pay one year’s notice for the remainder of the service agreement to fulfil the terms and conditions of the service agreement. This will be at a cost of £273.48 VAT included.NO HIDDEN charges apart from condition 11. You have to give a years notice period!! It’s hidden deep in the wording.This is not pointed out to you before you sign, I am sure it’s not as very very few people would sign.You have been warned, there are a lot of companies out there that only have one months notice period. Thinking about it, all the others I have used. Needless to say, I am now back with one of them.Please do yourself a favour and give this company a very wide birth.
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