Jay Steer PC CPA Virginia Beach, VA CPA Firm
Client Reviews on Jay Steer PC CPA Virginia Beach, VA CPA Firm
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I love this company my Rep Jacquie is the best. every since I have signed on with this company I have had great progress I get monthly reports and it's never a time I can't call or email that I don't get a quick turn around
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I HAVE BEEN WITH JAY STEER CPA FOR 2.5 YRS. THEY HAVE HELPED ME MAKE SURE MY TAXES ARE TAKEN CARE OF AND IM VERY SATISFIED WITH THE CUSTOMER SERVICE!!
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This whole team is a class act!!
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This guy called me and said that he had a call from me. Checked my phone records and my phone never called him. I sense this is some sort of scam.
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I do not recommend that anyone get their taxes done here. They are double the price of what other businesses are charging. The called me to double check my appointment, which I thought was considerate, and I told him exactly what was going to be involved with my taxes. I then asked him how much it would cost, and he quoted me a very reasonable price. When I came in for the appointment, he told me that it was going to be triple the price that he had said. We went through all of the information that he needed from me. I had a baby last year so he needed his SSN, DOB, full name and his father's name, and my bank account information for the direct deposit. He also needed some receipts that I did not have with me. He gave me his cellphone number to send a picture of the receipts to. I sent him the receipts, and when I did not hear anything back, I called him the next day to make sure that he got them. He did not answer his phone. I tried for three days to call him with no answer or call back. He then calls me on a Saturday to tell me that he has lost all of my son's information and needs me to give it to him again. That didn't make me feel too confident. I give him all of the information again, and they call me the following Tuesday to let me know that my taxes were completed. I was not able to pick them up until Friday, due to my work schedule. I paid and signed for everything, and they told me that they would E-file them for me. I found out about the "Where's my Refund" feature that the IRS offers, and on Wednesday, I signed in to see where they were at with my refund. The website tells me that I need to check the verification E-mail that was sent to me. The CPA did not ask for my E-mail address, so I called them the next day to see if they needed my E-mail. The receptionist said that she needed to check on something and would call me back. She calls me back and says that my taxes got returned for an issue that Friday. I asked her why I had not received a call, and she said that they get many come through a day. I told her about all of my problems, and she said that she would get Mr. Steer to call me. They needed some more information from me, which I sent, and asked for a reply that they received, which I never got. So now, according to the IRS website. my refund check is being mailed to me. I am scared to know where all of my bank and son's information is that I gave him, and I am going to assume that Mr. Steer is not calling me since it has been almost two weeks since I voiced my concerns.
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