Kemba Credit Union
Client Review on Kemba Credit Union
Feedback:
Horrible experience. Loan officers do not know the difference between an approval and a preapproval. Was told we had an approval and was given the okay to pick up a vehicle that it was for. We were helped by Brenda B in the loan department. They make you open an account with them to have a loan so we did this with Trinity at the Springdale branch. We had to drive a total of 8 hours to get the vehicle that we were buying. We were told that the paperwork would be done by Monday and encouraged to go ahead and pick up the vehicle since we were being helped on a Friday and needed to do this over the weekend if possible. We get back with the vehicle and call them on Monday (no one from the bank called us) and are told that the loan wasn't approved. We have never done business with Kemba before and we never will again. You can not take them at their word. We spoke with the manager and his story is different from his staffs. They are really lost.
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