Kinecta Federal Credit Union
Client Reviews on Kinecta Federal Credit Union
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I've been with them for over 30 years and have generally been satified with their services. Unfortunately their corporate management is not paying attention to their (credit) Card Services contractor who is truly inept; twice they have failed to notify when the card was put on hold due to an attempted suspicious transaction. This is a Disaster when you are out of town !! It is also impossible to get any manager on the phone - the call center will put you through redirection hell.
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Terrible service, unreachable by telephone, spams me with emails after all my accounts were supposedly closed. Run don't walk away from these idiots.
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Been a great customer for a bit but let me tell you how hard is there to answer the phone unbelievable there no one to answer any phone line it keeps telling you to stay someone will answer your calls but no one for 20 mins and still on hold how busy the branch can be...very disappointed with the service:(
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you got to be kidding me! I called to settle a dispute and they put me into a maze of electronic purgatory. I was on the phone for an hour and a half, with no resolution. Worst ever!
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Take it from someone who knows. I have been banking with Kinecta for over 15 years and never changed banks because it can be so difficult with direct deposit and so many auto-pays setup through various companies. Well we finally switched banks and I am thrilled. If you try to call Kinecta, you will be on hold forever and good luck trying to speak with a person directly at the branch you want. You will only be able to speak with someone at the 800 number. And here was the last straw: I took out cash today and they included a counterfeit $100 bill that Wells Fargo (my new bank) wouldn't accept. And Kinecta wouldn't take it back! Bye bye Kinecta!!! Don't waste your time folks!
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Because, I followed the CU own advice to immediately report any lost Debit Cads" promptly, there has never been any unauthorized charges posted to any of Kinecta CU Accounts given me I lost the ability to use a Kinecta CU, "Debit Card". or an "ATM" Card. This, now 10 year suspension, still continues, dispite the facts that there has never been any fraud or lost to either the CU or myself. I have been told by the Head of the Kinecta CU "Accounts' Department", that I am ineligible because I am disable and only receive, by direct deposit, a very minimal income and the balance of my account hovers always around zero, my accounts have never fallen negative. The problem she explain that despite my Credit Score of '860' and the fact I always have paid my bills and obligations, I am not the kind of member Kinecta CU wants to have as a member.
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The headquarters
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Big enthusiasm to help, and excellent rates!
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I called today and was on the automated hold for 30 minutes. Finally, there was a prompt that took my number and said I would get a return call. I waited two hours and no call. I called again and waited for 15 minutes. I waited and then called again and waited another 20 minutes. There is no other number to call and no place to send an email unless you register. This is a TERRIBLE TERRIBLE PLACE!!!!!!!!
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