Point Loma Federal Credit Union
Client Review on Point Loma Federal Credit Union
Feedback:
As a member I would like to know how do you advocate for your member and how do you address a concern?I recently experienced a situation in the bank and I was looking for answers. I ended up with more questions and doubts instead of answers. I also had a chance to view a security recorded video of the transaction I made.The video of the transaction was provided by the assistant manager of operation. I based my review on my experience and on what I saw on the video provided. The video showed to me has a minimal view and poor angle of the transaction. During the actual transactions all I can really see is the back and the head of the teller/cashier. I asked if that is the best video recording that they can provide for me and the answer is yes.I do believe banks should be equipped with video surveillance capturing a clear angle and a wider area specific on the main transaction between customers and teller/cashier. The video showed to me does not have a clear view of the transaction. The one provided for me to looked at contains the cashier's back and head blocking the actual view of the transaction to be specific me giving the cash to her the teller for deposit is not showed in the video recording.In my opinion a bank should be equipped with multiple video surveillance cameras capturing different angle to monitor the actual transaction with wider view of the customer and the cashier/ teller. I hope I am the only one who experienced this concern as I will feel bad for other members to experience such and not get a clear answer due to a video recording footage that is lacking clarity on the important details of the transaction that should have been recorded. Based on my experience I believe I was treated poorly and lost a deposit inside the bank because it did not get recorded into my account. Awful Phone customer service & assistant operation manager. I completely lost my trust to them. I do not recommend. Pull money out and go to another bank that can provide better security and customer service
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