Lancaster Red Rose CU
Client Review on Lancaster Red Rose CU
Feedback:
My credit card was hacked! 11/27/17. (Yes, it happens) However, what transpired after this in December 2017 is the reason Red Rose Credit Union is receiving a terrible review.Many institutions will notify you if any out of normal charges are made. My credit card was for emergencies only and was only used a handful of times in 5-6 years. I received a statement with an additional $410.00 made in my name. I was hacked. (Once again, it happens)I went in the the main branch (1010 New Holland Ave.) I asked to speak with someone who handles this. The teller brought over Liz. She stated she handles these situations and is in charge of this. She said:- "I will send out a new card"- "I will submit this claim to insurance"- "I will follow-up with you" Today is January 8th 2018. I still don't have a new credit card, I still have and NO ONE has followed up with me. I have had to call in to the branch to reach her. THIS IS PISS POOR CUSTOMER SERVICE. I have a feeling if this was a RRFCU's employee's personal credit card, things may have move much faster.I never write negative reviews, but this is unacceptable. Bank somewhere else.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
