Merchant Bankcard
Client Review on Merchant Bankcard
Feedback:
I really wish I could give them a good review. I wanted a good merchant service. No hidden fees no hassle etc.But here is my experience with them. First, their sales team is pushy. I was getting calls 3-4 times a day. I worked with Damien. When I had a problem, I emailed him and I didn't hear back from him. I was with square and he convinced me that they would save me some money since square charges 2.75% and they charge 1.39%+.10 cent per transaction. He was running the numbers on his calculator and reassured me that all the bad reviews were result of another company with similar name. So I reluctantly decided to give them a try. After 30 days, I've got a $47.26 charge on my bank account even after they were deducting some fees from my sales which was about about $27 . I knew there were monthly fee , PCI fee and monthly min sales of $15. But what I didn't know was that they have tiered rates of Qualified rate (basically your bank debit card); Mid qualified rate and Non qualified rates ( cards with any rewards or corp cards) on top of the 1.39%. Almost all my sales were considered non qualified. So they have charged me 1.39%+1.50% + .10 cents for each transaction. Overall when I add up everything, I ended up paying them 3.8% of my sales. I've talked to one of their Rep Dona. She was basically saying next month I might get more of the qualified cards. But everyone I know uses their rewards cards. The bottom line is I guess it could be cheaper if all of your clients use their debit cards, not their credit cards. I am going back to Square. At least I know exactly what I am paying and no surprises.Update: They have charged my bank account 2 more times, since I cancelled my services with them. They offered to give me a refund back. When I didn't see the refund, I called again to ask. But here is the funny part, the supervisor said they couldn't give me a refund, because I wasn't going to change my google review. So that kinda explains all the fake reviews.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
