Merchants Acceptance Corporation
Client Review on Merchants Acceptance Corporation
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Buyer BEWARE!:Company is big on PREDATORY Lending and practices.They DO NOT send out monthly statements or invoices of any kind updating and informing customer of his/her balance(s). Their website is very limited and poorly designed. Customers are unable to create any kind of customer account to track payments, account activity, etc. It is designed to take your payment without providing you with any kind of updated balance or account information. They advertise and cleverly reel you in with a “Same As Cash” promotion of 12 months BUT mail you a payment booklet with a payment amount and due date listed which, if followed, would take the customer well past the 12 month “same as cash“ promotion. In other words, their fine print is not only MISLEADING but intentionally designed for the customer to pay more than he/she originally agreed upon.When calling customer service, be prepared to deal with representatives who don’t care and want to quickly get you off the phone. They are vague and only respond with the same answers listed on their website which, in my opinion, is horrible.Think of a website designed for a business in the late 1900s, when those were just coming in to existence. You know, when businesses were taking to the this thing called the Internet to advertise and possibly sell their products. You get the idea.Put another way: DO NOT expect to view your account activity, make payments, etc. via any type of smart phone app. :(After getting nowhere with the representative, I asked for a supervisor. At this point, they are trained to not transfer you unless you give them a specific reason. A back-and-forth ensues which provides you with an even clearer picture of the type of company this is.When I was able to finally get a supervisor on the line, I requested from him the same. A monthly statement of sorts updating/informing me on my business activities with them. You know, that piece of paper or mailing you get from ANY legitimate company you’ve EVER done business with. The type that is sometimes considered junk mail because you’re able to track this type of thing online. That one.This gentleman proceeds to tell me the same thing his representative said. They do not provide monthly statements unless requested by the customer. The customer has to call in every month and request this.At this point, I’ve had enough. I informed him that I would be forwarding this matter to my attorneys and that I was done with the phone call. He quickly put me on hold for several minutes, came back and told me that he was able to initiate and set a monthly statement to be mailed out to me reflecting my balances, payment history, etc.Soo, Should I expect one? And the gym at one, at that? I’m not holding my breath.BUYERS:If doing business with any kind of retail establishment or salesman who have MERCHANTS ACCEPTANCE CORP. listed as their Finance Department/Lender, RUN!DO NOT give these people your business!!
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