Mission Federal Credit Union San Marcos
Client Reviews on Mission Federal Credit Union San Marcos
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Stay away from this Branch!!! I was told by the branch manger Karen Stowe that I needed to get a power of attroney to pay off a loan on my sons car despite being on his account. I spent time and money to comply and was told by Anastavia Kurbrock the assit manger that it was not necessary. I told Anastavia I wanted to process the Power of attorney and they me tell to fill out their power of attorney form and said it needed to notarized and the person would not be avaivlable for 4 days. This person was manger Karen Stowe and she was right there. So I took the form and payed to have it notarised ! Why? Then when working with Anastavia Kurbrock she tells thaat I should never have a car loan with Mission Federal and she continued to rant that I should bring my son in to do this banking. I had to physically hold up my hands and tell her to stop it. After repeated attempts she stopped the rant. It is not her postion to tell my how to do my banking when I have the aurthority to do what I requested. I then requested that she sign a DMV doc to realse the bank lein on the payed off loan. She called Tracy at Mission Federal DMV dept and recieved permission to sign the form. She then took into Karen Stowe to have it notarized. Karen and Anatasia go to Karen office and stay there for 30 minutes. I then get call from my son saying they called him and questioned him if I should be on the account and if he had given me power of attorney. They also called legal at Msssion Fedreral . I then went to office and asked what was the problem and Anatasia starts crying. I ask what the problem is and she says if I sign your DMV form I can loose my job. I say find have Karen Stowe sign and she refuses. Karen wants the head of Mission Federal DMV Mike to give the aurthority with implication that Tracey approval of the same DMV Dept was not correct. All this time Anatasia continues to sob. I tell them I am going outside and when they get Mike the head of Mission Ferderal on the line get me. After mutlipe laps around the parking lot . Karen comes gets me and has Tracy and Mike from DMV on the line. They tell Karen to process the DMV form. This what Tracy told Anatasia a 1 1/2 hour ago. It made me feel like they thougth I was criminal. No one sorry we are bad from anyone. Only after I told Karen that Anatasia had told me that I should not have loan with Mission Federdal did she say sorry. Really?? Stay away! Check out the other 1 star reveiws. These people Karen Stowe and Anatashia do not know their jobs and are so afraid to act Anatashia cries!! This was the worse banking expeience in my 70 Years!! Stay away unless you like to be belittled and treated like a criminal!!!
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Theyre very nice, theyve helped me alot with multiple problems (:
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Excellent teller service and great banking benefits!!
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Poor customer service & excessive fees
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Really surprised by the negative reviews. I have had nothing but good experiences with this branch. I have worked with Anastacia (Staci) and Karen--both have great customer service and go out of their way to answer questions/conerns. We have multiple account through them (checkings, savings, mortgage, heloc, auto loans, credit card). None of which we have ever had issues with. Yes they do require you to come in with those named on your account to make changes (but I see this as a great fraud prevention). I rather deal with this than be sorry later. I also love their rewards program both referral and random winner one.
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Doesn't have good customer service
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You should definitely come here. Skip the Escondido Place. Staci with and I is super cool! Aka Anastasia!
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Terrible customer service. Closed my account WITHOUT NOTICE delaying my pay by a month which will cause a family of 4 to be homeless. Disgusting lack of responsibility. DO NOT BANK HERE.
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Friendly staff, great service. Will happily go to this branch again.
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