Monroe County Community Credit Union
Client Review on Monroe County Community Credit Union
Feedback:
If I could give them less than one star I would. I am beyond fed up with this bank and the rude employees and rude customer service. I have had an account there for well over 10 years. I have 3 loans thru them. On a Wednesday I can set up say my house payment to come out on Friday. I get paid Thursday so the money will be there when it comes out, but they charge me overdraft fees on "pending" payments. Account will never get in the negative, but I'll have 3 overdraft charges on my account. This happens religiously. Most recently, I got a loan for a motorcycle. It took them 1 1/2 months to get me the payoff letter. Once I got it, and transferred the title, somehow the lien wasn't put on it. They kept calling wanting a copy. I get that they need the copy, but I work 6 days per week, 12 hour days, so sitting at the S.O.S. for 2 hours isn't at the top of my priority list. Mind you I've made the 3 payments on time so far and have never missed a payment on my other 2 loans. So this weekend I go to Cleveland for my nephew's wedding. I try to get gas and my debit card won't work. I had a little cash, so I used that. Tried to check into hotel and debit card is denied again. At this point I have no money, no food, no place to stay. I call MCCCU and I get told "we've been trying to get a copy of your title, so your account is frozen until we get it." I explain my predicament to the rude lady and she says, "I don't know what to tell you. Your account is frozen until we get the title." At this point I have no option but to turn around and go home. Which brings us to today. I sit at the SOS for 2 hours waiting. They say if it was their fault, it was, it's free to add the lien, but will take a day or two. Or, I could pay $20 to get an instant title. Well my account is still frozen so that's out. I then take the title to MCCCU, sign the paper for her to take it to the SOS and have the lien put on and give her the title. I ask if my account will be unfrozen. She says, "not until the lien is on it."YOU HAVE THE TITLE. YOU HAVE THE SIGNED PAPER TO ADD THE LIEN, AND YOU HAVE MY ACCOUNT STILL FROZEN!I left and went to Huntington Bank and opened an account. I'm done with MCCCU.They had no legal right to freeze my account. All my accounts are current and in good standing. Transferring everything to Huntington, filling a complaint with the Federal Reserve and never looking back.
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