NBT Bank of Cortland
Client Reviews on NBT Bank of Cortland
Feedback:
I have always had exceptional service here.The staff is kind and courteous. The wait has never been long. There is usually an open teller when I walk in or drive up. I don't always agree wih the company policies since NBT took over, but it is an adequate bank, and the people are great. Especially Brian, who always seems to be smiling.
Feedback:
I've had more than one bad experience at this location, however I work in sales so I understand how this type of work can be.. that being said it takes an awful lot for me to complain. I feel the staff here is completely unhelpful and they lack basic customer service skills. I had an issue with cashing a check and was told there was nothing they could do.. since this is my least favorite location I took my check went to the main St location and was more than pleased with the effort the staff there took in resolving my issue. They were able to solve a majority of my problem and actually seemed like they cared about the problem.
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